Privacy and Data Policy

This Privacy Policy explains how Dreams collects, uses and protects the personal information you provide when you create an account, use our services or interact with our site. We take your privacy seriously and describe below the categories of data we handle, how we use it, and the choices available to you.

Types of data we collect

Personal data

We collect information that identifies you or allows us to contact you, including name, date of birth, email address, phone number, and proof of identity or address where required for verification. Account credentials and any correspondence you send to us are also included in this category.

Technical data

Technical data covers device and connection information such as IP address, device type, browser type and version, operating system, and device identifiers. We also record usage data, including pages viewed, session times, and interaction with features for site operation and fraud prevention.

Transactional data

Transactional data includes deposit and withdrawal records, payment method details (where required), currency, transaction amounts and timestamps, and any information needed to process payments, verify ownership of payment instruments, or comply with legal obligations.

Use of information

We use data to create and manage your account, process transactions, verify identity, prevent fraud, and comply with applicable laws. Technical and usage data help us maintain and improve site performance, troubleshoot issues, and provide customer support. Where permitted, we may use contact details to inform you of service updates and important account information.

Data protection practices

We apply administrative and technical safeguards to protect personal information from unauthorized access, alteration or disclosure. Access to personal data is limited to staff and service providers who need it to perform their roles. We retain data only as long as necessary for the purposes described or as required by law.

Cookies and tracking technologies

We use cookies and similar technologies to support site functionality, remember preferences, analyse site usage and deliver basic security measures. You can control cookies through your browser settings, but this may affect certain features. Third-party analytics and advertising providers may also place cookies; their use is subject to their own policies.

User rights

Subject to applicable law, you may have the right to access, correct, restrict or object to processing of your personal data, and to request portability. You may also request that we delete your personal information where there is no legal requirement to retain it. Requests are subject to verification.

Access, correction and deletion of data

To request access, correction or deletion, contact our privacy team at [email protected]. We will respond to verified requests and explain any limits on our ability to comply, such as legal or regulatory obligations that require retention.

Information sharing and third parties

We may share information with payment processors, identity verification services, IT and customer support providers, and authorities when required by law. Third parties are contractually required to protect personal data and only use it for the purposes we specify.

Privacy policy updates

We may update this policy to reflect changes in our practices or legal requirements. Material changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the revised policy.