Responsible Gambling Policy

At Dreams we take responsible gambling seriously. We want players to enjoy gaming in a safe, controlled way, so we provide clear tools and support to help you manage play, spending and time online. If you ever feel you need a break or extra help, we encourage you to use the controls below or contact our team for assistance.

Our player protection principles

We promote safer play by making tools and information available to all customers. We aim to reduce harm by encouraging informed choices, offering account controls, and responding promptly to requests for limits or exclusion. We respect privacy while acting quickly when behaviour suggests a player may need support.

Activity-control tools

You can ask us to apply a range of controls to your account. These include deposit limits, loss limits, session time reminders, temporary account breaks and full self-exclusion. To request any of these, contact Live Chat or email [email protected]. Where a request is made, we process it promptly.

Deposit and loss limits

We offer daily, weekly and monthly deposit limits so you can manage how much you add to your account. Loss limits can also be set to help control net spend over a period. Limits are customisable and can be adjusted by contacting Live Chat or [email protected].

Time limits and session controls

Session time reminders and voluntary time-outs are available to help manage how long you play. You can request an account break that prevents play for a set period, or choose shorter reminders to prompt you to take a pause during a session.

Self-exclusion

If you need a longer break, self-exclusion blocks access to your account for the agreed period. Self-exclusion requests are processed immediately when submitted via Live Chat or by emailing [email protected]. During exclusion we will restrict marketing contact and assist with account-closure or permanent exclusion on request.

Signs of problematic behaviour

Watch for warning signs such as chasing losses, borrowing money to play, neglecting work or family, difficulty stopping, or frequent late-night play. If you notice these signs in yourself or someone close to you, consider using account controls or seeking independent support.

Practical tips to stay in control

Set realistic deposit and time limits up front, use session reminders, budget entertainment spend separately, avoid playing under stress or when fatigued, and never chase losses. Regularly review your account activity and take a break if play becomes routine rather than recreational.

Professional help and support organisations

If you need additional help, contact local support services or national problem gambling organisations. In Canada, options include provincial helplines and programs such as ConnexOntario, Gambling Support BC and Gamblers Anonymous. If you require immediate assistance, please reach out to local health services or your provincial helpline.