Dreams Casino Terms and Conditions

These Terms and Conditions describe the rules that apply when you use Dreams. We operate an online casino platform and provide account services to users in Canada. This page explains the relationship between you and us, what we expect from account holders, how promotions and payments are handled, and how disputes and changes to these terms are managed.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only one account is permitted per person, household and shared device. You must not share login credentials or allow others to access your account. We may suspend or close accounts if information provided is false, if fraud or abuse is suspected, or if multiple accounts are detected. You must notify support immediately if you suspect unauthorized access.

Eligibility requirements

To use our services you must be at least 21 years old or the minimum gambling age where you live, whichever is higher. You must be located in a jurisdiction where online gambling is permitted. We may refuse registration or block access where local law prohibits play. By opening an account you confirm you meet these eligibility requirements.

Acceptable platform use

Use the site for lawful gaming activity only. Prohibited conduct includes collusion, bonus abuse, using VPNs or proxy services to bypass geographic restrictions, money laundering, and other activity that undermines fair play. We reserve the right to restrict bets, seize funds, cancel winnings or close accounts where unacceptable use is identified.

General bonus and promotion rules

Promotional offers are subject to specific terms which will be provided with each offer. Common conditions include wagering requirements, game restrictions and maximum cash-out limits. Only one promotion may apply to a deposit unless stated otherwise. Bonuses and free spins may be non-cashable until wagering conditions are met. We may void or reclaim bonus funds in cases of abuse or breach of the promotional terms.

Deposits and withdrawals

We accept the payment methods shown in the cashier. Deposits must come from payment instruments registered in your name. Before processing withdrawals we may require identity verification, which can include government-issued photo ID, proof of address dated within three months, copies of payment cards used, and a selfie for identity confirmation. Withdrawal processing times and minimums vary by method and will be displayed in the cashier. We may apply verification checks and hold funds while compliance checks are completed.

Dispute resolution

If you have a dispute, contact our support team via Live Chat or by email at [email protected]. We aim to resolve queries promptly and will investigate account, payment and game outcome concerns based on our records. If a resolution cannot be reached through our support channels, further steps will follow the dispute resolution process outlined in your account agreement.

Updates to terms and conditions

We may update these Terms from time to time. Material changes will be posted on the site and, where appropriate, notified to account holders. Continued use of the platform after an update constitutes acceptance of the revised Terms. If you do not agree with changes, you should stop using the service and close your account.